For ages 21+ only

Responsible Gaming

jilii believes gaming should be a source of enjoyment — not a burden. We are always here to help keep your gaming experience safe and in control.

Why is responsible gaming important?

Online betting and casino games are a form of entertainment. However, excessive play can have a negative impact on personal and family life. That is why jilii provides various protection tools and support measures, so every player can play mindfully and enjoyably.

Remember: The purpose of gaming is entertainment, not income. If you feel you are struggling to control your play, please contact us or use the self-exclusion tool below.

Core principles of responsible gaming

Play for entertainment only, not to pay off debts
Set your budget in advance and stick to it
Do not chase losses by placing more bets
Take regular breaks and step away from the screen

Avoid playing under the influence of alcohol or other substances
Prioritise spending time with family and friends
Only players aged 21 and above are allowed to play
If you feel you have a problem, seek help right away

jilii's Protection Tools

We provide a number of effective tools and measures to keep your gaming experience safe. They are simple to use and can be activated at any time.

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately. This helps you stay within your defined budget.

Control Budget

Time-Out Feature

Take a break ranging from 24 hours up to 30 days. During this time you will not be able to log in or play on the platform. After the break, you can return on your own.

Break Temporary Pause

Self-Exclusion

If you are experiencing long-term problems, use the option to exclude yourself completely. Once self-exclusion is active, it will not be possible to reactivate your account before the set period ends.

Long-Term Protection

Reality Check

Set up reminders at regular intervals. A notification will appear periodically to remind you how long you have been playing.

Reminder Awareness

Account History

You can view your gaming history, transactions, and session durations at any time. This helps you stay aware of your spending and habits.

Transparency Tracking

24/7 Support

For any gaming-related concerns, our support team is available seven days a week, 24 hours a day. Reach us via live chat or email in Bengali or English.

Live Chat Email

Recognise the Signs of Problem Gaming

If any of the following apply to you or someone close to you, it may be time to seek professional help. jilii is ready to support you.

Placing more bets to recover lost money
Feeling unable to stop playing
Gaming affecting your family life or work
Lying or keeping secrets about gaming
Unable to focus on daily tasks, with gaming constantly on your mind
Placing bets with borrowed money or by spending savings
Feeling anxious or irritable when unable to play

Check Yourself

Ask yourself the questions below. If you answer "yes" to two or more, please speak with our support team.

Have I spent more than my set budget?
Have I neglected work or family because of gaming?
Have I kept playing to recover money I lost?
Have I lied to anyone about my gaming?
Is gaming affecting my peace of mind?

If you are unsure, send us a message on live chat — we will help you confidentially.

How to Self-Exclude

The self-exclusion process at jilii is simple and quick. Just follow a few steps to suspend your account temporarily or for the long term.

Log in to your account

Access your account on jilii. If you are unable to log in, contact our 24/7 live chat directly.

Go to Responsible Gaming settings

From your profile or settings menu, look for the "Responsible Gaming" option.

Select a duration

Choose between a temporary time-out (1–30 days) or long-term self-exclusion. Pick the option that suits your needs.

Confirm

Confirm your choice. Once active, your account cannot be used during that period and no marketing messages will be sent.

Get Support

If you need additional help, our support team will guide you in Bengali. Email: [email protected]

21+ Age Policy

Only players aged 21 and above may create an account and play on jilii.

Protecting Minors

If there are children or teenagers in your household, take the following steps to keep them away from this platform:

Use a PIN, password, or biometric lock on your device
Never share your login details with anyone
Install parental control software on your device
Always log out of your account when not in use
Keep financial information and payment cards secure
If you have any suspicion, let us know immediately

If we suspect that a minor is using an account, we will suspend that account immediately.

Need help? We are here for you

For any gaming-related concern — big or small — jilii's support team is always ready. You do not have to face it alone; let us know.

Ways to reach us

Live Chat

Chat with us directly in Bengali, 7 days a week, 24 hours a day

Email Support

[email protected] — available in both Bengali and English

Language

Bengali and English — speak to us in whichever language you prefer

Our support team is trained in responsible gaming. We will listen to you with complete confidentiality.

Frequently Asked Questions

Answers to common questions about responsible gaming are provided here.

Decreasing a deposit limit takes effect immediately. However, increasing a limit involves a set waiting period, giving you time to reconsider your decision. This is intentionally designed to prevent impulsive overspending.

Our support team will walk you through the process of withdrawing any balance remaining in your account during self-exclusion. Contact support at: [email protected]

The account holder must submit their own self-exclusion request. However, if you have concerns about a family member, please speak with our support team — we can point you in the right direction.

A time-out is a temporary break — typically from 1 to 30 days. Once the period ends, you can play again automatically. Self-exclusion is a long-term measure — your account remains fully suspended until the set period is over and cannot be easily reactivated.

Yes. If you no longer wish to receive promotional offers or bonus messages, opt out of marketing in your account settings or let our support team know directly. When self-exclusion is active, all promotional messages are stopped automatically.

Completely confidential. Your deposit limit, time-out or self-exclusion requests, and conversations with support are kept fully private. Our SSL encryption and data protection policy ensure this.

Enjoy safely — stay within your limits

Have fun at jilii responsibly. Play games, bet on cricket, or explore the casino — always within the limits you set for yourself.

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