jilii Privacy Policy &
Data Protection

1 Introduction & Scope

This Privacy Policy ("Policy") applies to all users of the jilii platform's services. By visiting the jilii website (jilii.bar) or using its services, you are considered to have accepted the terms of this Policy.

jilii deeply respects the privacy of players in Bangladesh. We believe your personal information is your own asset and should only be used with your permission and within the limits of applicable law. This Policy clearly explains what information is collected, why it is collected, and what your rights are.

This Policy may be updated from time to time. For any significant changes, we will notify you through the platform or via your registered email. It is your responsibility to review this Policy regularly.

2 What Information We Collect

jilii collects only the information necessary for the proper operation of our services. Below is a detailed description of the types of information we collect.

2.1 Information You Provide Directly

When you create an account on jilii or use our services, you voluntarily provide the following information:

• Full name and date of birth (for age verification — only those aged 21 or above may use the services)
• Email address and phone number
• Payment method details — bKash, Nagad, Rocket, Upay, or bank account information
• National ID or passport details for identity verification (as part of the KYC process)
• Transaction history and wallet activity

2.2 Automatically Collected Information

While you use our platform, certain information is collected automatically:

• IP address and device type (mobile, desktop, tablet)
• Browser version and operating system
• Date, time, and session duration of website visits
• Pages viewed and user navigation patterns
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases, we may receive information from trusted third-party verification services for the purposes of identity verification and fraud prevention. This information is used solely to ensure security.

3 How Your Information Is Used

jilii uses your personal information for specific and legitimate purposes. We process your information for the following reasons:

3.1 Account Management & Service Delivery

• Creating and managing your account
• Processing deposit and withdrawal transactions (via bKash, Nagad, Rocket, Upay, and bank transfer)
• Activating bonuses and promotional offers
• Ensuring uninterrupted access to gaming and betting services

3.2 Identity Verification & Legal Compliance

• Age verification — ensuring access only for those aged 21 or above
• Meeting Anti-Money Laundering (AML) obligations
• Account security and fraud detection
• Complying with responsible gambling guidelines

3.3 Customer Support & Communication

• Resolving your queries via 24/7 live chat and email support
• Sending important account-related notifications
• Sending transaction confirmations and updates

3.4 Platform Improvement

• Analyzing and improving the user experience
• Identifying and resolving technical issues
• Planning new services and features

4 Information Sharing & Disclosure

We want to be clear about the circumstances in which your information may be shared with others.

4.1 Service Provider Partners

jilii works with certain trusted third-party service providers who assist in operating our platform. This includes payment processing services (bKash, Nagad, Rocket, Upay, and banking partners), identity verification services, and technical infrastructure services. These partners may only use information for the specific purposes of their designated tasks and are bound by our strict privacy rules.

4.2 Legal Obligations

We may be legally required to disclose your information in the following circumstances:

• Upon receipt of a valid court order or summons from a competent court
• For official investigations by law enforcement agencies
• Upon request from authorities in connection with financial crime or money laundering investigations
• In emergency situations to protect the rights and assets of ourselves or others

4.3 Corporate Changes

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new entity. However, the terms of this Policy will continue to apply.

5 Cookies & Tracking Technologies

jilii uses cookies and similar technologies for the proper operation of the website. Cookies are small text files stored on your device.

5.1 Types of Cookies We Use

• Essential Cookies: Required for the basic functioning of the website — maintaining login sessions and keeping security features active.
• Performance Cookies: Help us analyze how our platform is being used and improve the experience.
• Functional Cookies: Remember your preferences and settings, such as language preference and display settings.

5.2 Cookie Controls

You can control cookies by changing your browser settings. Please note, however, that disabling certain essential cookies may cause some website features to not work properly.

6 Data Security & Protection Measures

jilii has implemented industry-standard protection measures to ensure the security of your information. Our security framework operates at the following levels:

6.1 Technical Safeguards

• SSL/TLS Encryption: All data transmission between your browser and our servers is encrypted.
• Encrypted Storage: Payment information and identity document details are stored in encrypted format.
• Firewall & Anti-Intrusion Systems: Advanced security measures to prevent unauthorized access.
• Regular Security Audits: Regular assessments are conducted to identify and address vulnerabilities in our systems.

6.2 Administrative Safeguards

• Data access is limited to authorized personnel only
• Regular privacy training for staff
• A rapid response plan in the event of a data breach

7 Data Retention Period

jilii retains your personal information only for as long as necessary. The specific retention policy is as follows:

• Account Information: For as long as the account is active and, after closure, for the period required by applicable law.
• Transaction Records: Retained for the period required to comply with financial law.
• Identity Verification Documents: For the period determined by KYC regulations.
• Communication Logs: For a limited period to improve customer support quality.

Once the retention period ends, data is securely deleted or anonymized.

8 Your Rights & Choices

As a user of jilii, you have the following rights regarding your personal information:

8.1 Right of Access & Correction

You can log in to your account at any time to view and correct your information. If you need assistance updating any information, please contact our support team.

8.2 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. Please note, however, that some information may need to be retained for a specified period due to legal or regulatory obligations.

8.3 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly for marketing communications. Every marketing email you receive will include an "unsubscribe" option.

8.4 Right to Data Portability

You may request a copy of your personal information in a structured and readable format.

To exercise any of the above rights, please contact us. We will respond to your request within a reasonable time.

9 Protection of Minors' Information

jilii strictly follows a policy that its services are not available to persons under the age of 21. We do not intentionally collect any information from minors.

If we become aware that someone under the age of 21 has provided information, we will immediately close the relevant account and delete that information. If you know that a minor is using our platform, please notify our support team.

10 Policy Changes & Updates

jilii reserves the right to periodically review and update this Privacy Policy. If any significant changes are made to the Policy, we will:

• Post a notice in a prominent location on the website
• Send a notification to your registered email
• Update the "Last Updated" date at the top of the page

If you continue using jilii after changes are made, you will be considered to have accepted the revised Policy. We therefore recommend reviewing this page regularly.

11 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise any of your rights, please contact the jilii privacy team.